We at Black River like to provide a personal experience and tailored service for our customers. Not every home is the same and its landscape should feel personal to the homeowner, since everyone’s needs are unique.
Recently, a customer hired us to fix a job that had gone wrong. They had been looking for privacy from their neighbors for their deck and hot tub. Unfortunately – and unbeknownst to them – they were provided with a plant material that was not suitable for the area. It was planted incorrectly and at the wrong time of the year. It provided zero privacy and died just months later. The solution clearly wasn’t right for them and in fact created more problems. Additionally, the plant they were sold cost them over $5,000.
We came in with a solution specific with their needs. We recommended 2 different colored spruce trees to add color in the winter, which immediately created the privacy they were looking for, and had the added bonus of adding beauty to their space. We consider this a great success story, as we:
- Provided our customer with the solution they needed.
- Did so within their already stretched budget.
- Left them delighted with a landscaping job that was not only functional but beautiful.
- Earned the trust of a now long-term customer, something we are especially proud of.